"We need to use volunteers for our seasonal fund-raising campaigns, this created issues for us because it was becoming harder and harder for the volunteers to come to our site to use our phone system, etc.. DialTek solved this for us and many other things as well!"

Not-for-profit Charity

Supervision and Reporting

Real-time supervision, monitoring and reporting; all supervision tools are accessible via a secure web connection allowing the supervisor to be “anywhere”. Each supervisor can define their own interface, graphs, and alerts. With real-time reporting and statistical tools, supervisors can listen to agents and view the agents’ screens directly from their workstation; this feature allows the supervisor to control the quality of the call, the information presented, and maximize the agent talk time. DialTek provides a unified supervisor web browser interface; this application can also be broadcasted directly to external monitors (NOC). The interface can be customized to display any pertinent information you wish to display: Number of calls treated, calls in queue, max queue times, total sales, agent performance, etc..

The web reporting module offers all the required reports and statistics to review and benchmark your operations. These capabilities include; generate reports based on time period, traffic, production results, agent statistics, call handling reports, agent distribution reports. These full-featured reports can be generated and saved under the following formats; Excel, PDF, Word and more.