Scripting

DialTek centralizes agent scripting and order management, ensuring that all your agents in all locations use a consistent and accurate approach. Through our services organization, we work with you to develop a script for your requirements, using our easy to learn and use scripting tools. When you need to make script changes, you can logon to our hosted environment and make changes in minutes.

DialTek coordinated voice and screen pop provides information to the agent’s screen based on your routing algorithm: DNIS (Direct Number Identification), language preference, database queries or media channels. Data is auto-populated for common fields or from an existing database.

By giving agents timely information and a standardized caller approach call durations will decrease and agents can handle more calls, i.e. – increased productivity, increased satisfaction.

Additional Benefits of Call Scripting:

• Reduce agent training time
• Qualify leads and position products correctly
• Assure that agents ask appropriate questions at the right time
• Customize scripts to a specific campaign
• Develop more up-selling and cross-selling opportunities
• Provide a more consistent, compelling message to market