Recording

Call recording is done for a variety of reasons: training, verification, compliance, quality management, performance monitoring. DialTek offers exactly what you need, whether it’s random recording or recording every call.

DialTek recording solutions are very flexible. Administrators or Agents can determine recording rights and permissions – depending on your need. Recording are formatted in .wav and either stored on our secure website or delivered to the customer in batch or as e-mail attachments.

Reporting in detail provides call flow, call properties (IVR, transfer, etc.). Real-time information from your recorded data provides immediate feedback on performance, training, and customer resolution/escalation.