“We needed to notify many people of many types of job openings in a very rapid fashion and DialTek simplified the process and allowed us to take on more business”

Employment Firm

List and Description of Capabilities

Automatic Call Distribution (ACD)

Interactive Voice Response

Scripting

Multi-Mode Dialing – “creating more Hellos”

Computer Assisted Telephone Interviewing (CATI)

TSR Compliance, Do Not Call List

Caller ID, Automatic Number Identification (ANI) /Dialed Number Identification Service (DNIS)

Virtual Agent (SaaS)

Recording

Measuring Contact Quality

Monitoring

Capacity on Demand (grow or contract)

No start-up costs

Mix of products/services supported

Customizable

Blended Calling

Centralized Administration

Supervision and Reporting

Intelligent Skills Based Routing

Email Management

DialTek Media Center