“I wanted to start a collection services company, I started adding up the amount of money I needed to spend on equipment and I thought my dream to be self-employed was over. DialTek provides the complete service package for my agents, who work from their homes on flextime!"

Small Business Owner

Interactive Voice Response

DialTek inbound and outbound interactive voice response (IVR) and speech applications create a feature-rich capabilities to enhance, replace or augment traditional staffed positions. DialTek IVR offers the following features:

  • Speech recognition
  • Computer Telephony Integration (CTI)
  • Automatic database ANI lookup to capture consumer names and addresses
  • Multi-language voice talent
  • Advanced speech synthesis for text to speech information delivery
  • Credit card capture, mod 10 verification, pre-authorization, real-time processing
  • Dynamic call routing
  • Multilingual text-to-speech
  • Information on demand delivered via phone, e-mail, fax, short message services (SMS)
  • Accurate and timely reporting