Computer Assisted Telephone Interviewing (CATI)

DialTek provides Computer Assisted Telephone Interviewing (CATI) services through the IVR platform to create quantitative and qualitative research studies for our clients to fulfill their research and information needs. CATI is a telephone surveying technique in which the interviewer follows a script provided by a software application. The software is able to customize the flow of the questionnaire based on the answers provided, as well as information already known about the participant. DialTek works with several leading CATI providers to provide the best solution for your program.