Blended Calling

DialTek provides this incredibly powerful feature! The ability for a single agent to simultaneously support inbound and outbound programs. This feature also allows clients to call back after the initial interaction and either get the same agent (personal queue) or get an agent with equivalent knowledge (general queue) and notes from the first agent – depending on your and/or the clients preference. No conversation discontinuities or forcing the customer to repeat themselves - higher client satisfaction!